Overview
WWR Customisation, renowned specialists in wheel refurbishment and tyre solutions, approached us aiming to enhance their digital presence, expand their service offerings, and streamline their booking processes. We were entrusted with fully managing their websites, hosting, ad campaigns, and building an innovative digital infrastructure to launch their new mobile tyre service.
Challenges
Prior to our involvement, WWR Customisation faced several key challenges:
- Limited online exposure and visibility
- Outdated hosting and website infrastructure
- Inefficient booking systems leading to missed opportunities
- Lack of customer interaction post-booking
Our Solution
We implemented a comprehensive digital strategy to address these challenges:
- Website and Hosting Overhaul
- Transitioned their websites to a reliable, high-performance hosting environment.
- Redesigned and built a responsive, SEO-optimized website specifically tailored to showcase and facilitate their new mobile tyre service.
- Targeted Digital Advertising Campaigns
- Managed powerful Google PPC ads and strategic Meta (Facebook & Instagram) campaigns.
- Significantly boosted their online visibility, reaching a broader, highly-targeted audience.
- Custom Dashboard Development
- Engineered a custom-built, intuitive dashboard allowing WWR Customisation to seamlessly manage bookings, customer details, deposits, and service scheduling.
- Integrated automated SMS and email updates, enhancing the customer experience with real-time booking status updates, similar to tracking features of apps like Domino’s.
- Client-Centric Customer Portal
- Developed a dedicated client dashboard providing customers full visibility into their bookings, service updates, and wheel status, enhancing transparency and trust.
Results
Our integrated approach delivered impressive outcomes for WWR Customisation:
- Significant increase in online visibility and bookings: Google PPC ads and Meta campaigns immediately boosted exposure, resulting in consistent new bookings.
- Enhanced operational efficiency: The custom dashboard streamlined service scheduling, minimized booking errors, and improved customer satisfaction through real-time notifications.
- Increased customer engagement: The client portal elevated customer experience, fostering higher retention and repeat business.
Client Testimonial
“Jack and Cody from Prospective Digital have been instrumental in creating an exceptional booking system. They also handle our marketing and online presence, including our Google listings. I can’t recommend them enough! They are always available to assist, even outside of normal business hours.”